Sunday, 9 March 2008
Omega Rental Cars - Rubbish!
Just a quick note that if you visit New Zealand, do not rent from Omega rental cars. They are the only rental company that trys to scam you on petrol by starting you off with half a tank...well, just slightly over, and they expect exactly as much back, or they charge $2.50 per litre. They also upgraded us to a larger car without asking, which of course meant more petrol, and when Steve complained and tried to get a discount due to this at the return, the manager told him to get lost, basically. And she took our copy of the rental agreement from him. Now...no one is rude to my husband...unless they want to have to deal with me! I've sent in a complaint, as I have her business card, to both Omega and the automobile rental association of New Zealand. As we've mentioned before, customer service in New Zealand is atrocious, but this place is even worse than the norm. Thumbs down!