Today we got a letter at work from a vendor in response to a complaint we had about their customer service recently...poor response time, no acknowledgement of enquiries etc. The letter read something like this, with a bit of exaggeration:
In response to your comments regarding the customer service you have received recently, we have this to say:
Your staff is ignorant.
The answers to the questions asked of us are something they should already know, therefore we saw no need to reply.
Your handover from leaving staff to new staff was crap, and as a result your new staff have no idea what they're doing.
Um, I'd hate to say this is an accurate example of customer service down under, but....